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Years of Success
Dubai International (DXB)
Since it opened in 1960, passenger numbers have grown at an annual average growth rate of more than 13%. We now serve more than 88.2 million customers annually, connecting more than 240 destinations across six continents ….
Dubai World Central (DWC)
Built south of the city, close to the fast growing areas of “new Dubai”, DWC lies at the heart of an entire airport city. The airport opened on June 27, 2010 for cargo operations followed by passenger flights in October 2013….
Personal protection on the move
Dubai International (DXB) has made it convenient for travellers to purchase personal protective equipment (PPE) on the go with the installation of two PPE vending machines at the airport. Located in the departure areas of DXB’s Terminal 2 and Terminal 3, the vending machines dispense PPE kits containing a mask and a pair of gloves, and also offers two varieties of sanitisers. More products are expected to be added in the coming days, including European-made and certified reusable face masks. In addition to cargo and repatriation flights, which continued throughout the COVID-19 related suspension of operations since March 24, DXB is handling a number of scheduled passenger flights from Terminal 3 to select destinations from May 21.
Resumption of Emirates flights from Dubai International (DXB)
Dubai, UAE - May 21, 2020: Dubai Airports today confirmed its readiness to support the resumption of scheduled operations by Emirates airline at Dubai International (DXB).
All flights will operate from DXB’s Terminal 3 and those travelling are required to wear the appropriate personal protective equipment (PPE) and arrive to the airport four hours before their flight (but not more than four hours prior to flight time) to allow time for additional security measures. In order to maintain public safety and social distancing requirements, travellers without confirmed tickets, passengers without proper PPE, and passengers who arrive to the airport earlier than 4 hours before their scheduled departure time will not be permitted to enter the terminal buildings.
Passengers should also be conscious of curfew timings and have tickets available for presentation if and as required by Dubai Police.
Precautionary measures have been implemented throughout the airport to maintain the health and safety of our customers and staff. These measures include protective plexiglass at check-in and immigration counters, thermal and temperature screening, social distancing markers and increased levels of sanitisation in compliance with international standards set out by the relevant authorities.
For those travelling selected cafes, restaurants and retail outlets will also be open in the airport’s concourse.
Dubai Airports CEO speaks out on post-COVID-19 recovery plans
DUBAI, UAE – May 14, 2020 – Dubai Airports CEO Paul Griffiths today confirmed that while the airport operator is taking appropriate measures to control costs, optimise liquidity, facilitate cargo and repatriation flights and prepare for a timely and proportionate activation of facilities and services at Dubai International (DXB) to support the resumption of scheduled traffic, the timing and the speed of air traffic recovery will ultimately depend on the development of a vaccine or treatment for COVID-19.
“The COVID-19 pandemic is of a very different nature than any previous crisis in that it has affected supply, demand and health security and by extension the entire global economy,” said Griffiths. “We're dealing with a monster here for which we clearly have to find a solution. Until there is a proven level of confidence medically that people can travel without fear of spreading or contracting the virus, the situation we find ourselves in is likely to continue.”
COVID-19 had a noticeable impact on passenger traffic at the world’s leading international airport during the first quarter of the year as DXB recorded a total of 17.8 million customers, a year on year contraction of 19.8% due to dampened demand and reduced flight numbers caused by the suspension of services by regulatory authorities in the UAE and elsewhere.
“Until a medical solution is found, the industry will rely on bilateral agreements that enable the resumption of services. We will gradually start to see some confidence build between trusted countries where the governments have acted significantly enough and early enough to get the spread of the virus under control,” said Griffiths. “As the UAE government took significant and early steps to get the virus under control, we are optimistic that there will be opportunities to pair with other governments that have been similarly effective to get air services going between them. With millions across the world in lockdown and eager for a change of scenery or to visit friends and relatives, travel has become one of the most desirable commodities. However, the current inability to safely travel is diminishing that demand.”
Restoring consumer confidence is another area requiring industry attention. Griffiths confirmed that Dubai Airports will continue to ensure a safe and healthy airport environment by enabling social distancing, conducting thermal screening and COVID-19 testing in support of health authorities and undertaking robust deep-cleaning and sanitisation to help alleviate customer concerns about air travel once scheduled services resume.
“In the short term, until we get a medical and technical solution, we will have robust measures in place. And while we will all have to practice social distancing in the near term, the idea of social distancing as a permanent part of society would be so socially and economically destructive it would simply not be sustainable. With the human ingenuity in the medical field and technology now, it’s quite possible a combination of the two will bring us a primary solution to get back to the social norms we’ve enjoyed for centuries.”
“While we're certainly ready to ramp up for the resumption of travel, it's virtually impossible to forecast with any reliability as to how rapidly air services will be re-established on a regularly scheduled basis and how long it will take to get back to previous traffic levels,” added Griffiths. “We're looking at an 18 month to two-year time frame but that is highly dependent upon the development of an effective treatment or vaccine and the establishment of bilateral arrangements between countries. So, while we can’t predict how quickly or when this will happen, I am optimistic that the innate demand when people realise it is once again safe to travel will be huge. There will come a point where the world will open up again and the desire to travel will be even stronger than it has been in the past and Dubai Airports and the entire aviation community will be ready.”