5.2.2020

DXB retains title as #1 international airport

86.4 million makes DXB busiest for international traffic for 6th year running

DUBAI, UAE: February 5, 2020: Dubai International (DXB) retained its position as the world’s number one hub for international passengers for the sixth consecutive year with annual traffic for 2019 reaching 86.4 million – 6 million more than the nearest rival London Heathrow.
The year was also exceptional for DXB in terms of customer service with shorter wait times, record-breaking baggage performance and new retail and food and beverage offerings - summarised in this annual video report by Dubai Airports’ CEO Paul Griffiths.

Key facts and figures
DXB welcomed a total of 86,396,757 for the full year of 2019 (-3.1%) as numbers were affected by a series of challenges throughout the year, including the 45-day closure of the airport’s southern runway to enable its refurbishment, global market conditions, as well as the worldwide grounding of Boeing 737 Max aircraft.

During the fourth quarter of 2019, DXB welcomed 21.9 million customers (1.3%), taking the average monthly passenger numbers at the hub to 7.2 million for the year. The airport also breached the 8-million customer mark twice during the year (July and August).

Expressing satisfaction with DXB’s performance in 2019, Paul Griffiths, CEO of Dubai Airports said, "While customer numbers in 2019 were lower than the preceding year, the impact of the 45-day closure of the runway, the bankruptcy of Jet Airways, as well as the grounding of the Boeing’s 737 Max accounted for an estimated 3.2 million passengers over the course of the year, and indicate underlying growth at DXB."

Top destinations
India retained its position as the top destination country for DXB by passenger numbers, with traffic for 2019 reaching 11.9 million, followed by Saudi Arabia with 6.3 million customers, and the United Kingdom finishing a close third with 6.2 million customers. Other destination countries of note include China (3.6 million customers) and the U.S. (3.2 million). The top three cities were London (3.6 million customers), Mumbai (2.3 million customers) and Riyadh with 2.2 million customers.

Flights
DXB handled 97,379 movements during the fourth quarter (-4.5%) bringing the annual flight movements to 373,261 (-8.6%), while the average number of customers per flight increased to 239, up 5.8% annually.

Waiting Times: Wait times were reduced by 15%* in 2019, thanks to DXB’s advanced operations centre which uses real time information from more than 50 systems across the facility to enhance efficiency and service, as well as the new smart gates that help speed customers through passport control.

Baggage volumes: 73.1 million bags passed through the airport’s 175 km long baggage system during 2019 with a record delivery success rate of 99.96%.

Cargo
DXB handled 659,167 tonnes of cargo in the fourth quarter (-7%) with the annual airfreight volume reaching 2,514,918 tonnes (-4.8%) during 2019.

Other news

1.6.2020

Personal protection on the move

Dubai International (DXB) has made it convenient for travellers to purchase personal protective equipment (PPE) on the go with the installation of two PPE vending machines at the airport. Located in the departure areas of DXB’s Terminal 2 and Terminal 3, the vending machines dispense PPE kits containing a mask and a pair of gloves, and also offers two varieties of sanitisers. More products are expected to be added in the coming days, including European-made and certified reusable face masks. In addition to cargo and repatriation flights, which continued throughout the COVID-19 related suspension of operations since March 24, DXB is handling a number of scheduled passenger flights from Terminal 3 to select destinations from May 21. 

21.5.2020

Resumption of Emirates flights from Dubai International (DXB)

Dubai, UAE - May 21, 2020: Dubai Airports today confirmed its readiness to support the resumption of scheduled operations by Emirates airline at Dubai International (DXB).

All flights will operate from DXB’s Terminal 3 and those travelling are required to wear the appropriate personal protective equipment (PPE) and arrive to the airport four hours before their flight (but not more than four hours prior to flight time) to allow time for additional security measures. In order to maintain public safety and social distancing requirements, travellers without confirmed tickets, passengers without proper PPE, and passengers who arrive to the airport earlier than 4 hours before their scheduled departure time will not be permitted to enter the terminal buildings.

Passengers should also be conscious of curfew timings and have tickets available for presentation if and as required by Dubai Police.

Precautionary measures have been implemented throughout the airport to maintain the health and safety of our customers and staff. These measures include protective plexiglass at check-in and immigration counters, thermal and temperature screening, social distancing markers and increased levels of sanitisation in compliance with international standards set out by the relevant authorities.

For those travelling selected cafes, restaurants and retail outlets will also be open in the airport’s concourse.

14.5.2020

Dubai Airports CEO speaks out on post-COVID-19 recovery plans

DUBAI, UAE – May 14, 2020 – Dubai Airports CEO Paul Griffiths today confirmed that while the airport operator is taking appropriate measures to control costs, optimise liquidity, facilitate cargo and repatriation flights and prepare for a timely and proportionate activation of facilities and services at Dubai International (DXB) to support the resumption of scheduled traffic, the timing and the speed of air traffic recovery will ultimately depend on the development of a vaccine or treatment for COVID-19.

“The COVID-19 pandemic is of a very different nature than any previous crisis in that it has affected supply, demand and health security and by extension the entire global economy,” said Griffiths. “We're dealing with a monster here for which we clearly have to find a solution. Until there is a proven level of confidence medically that people can travel without fear of spreading or contracting the virus, the situation we find ourselves in is likely to continue.”

COVID-19 had a noticeable impact on passenger traffic at the world’s leading international airport during the first quarter of the year as DXB recorded a total of 17.8 million customers, a year on year contraction of 19.8% due to dampened demand and reduced flight numbers caused by the suspension of services by regulatory authorities in the UAE and elsewhere.

“Until a medical solution is found, the industry will rely on bilateral agreements that enable the resumption of services. We will gradually start to see some confidence build between trusted countries where the governments have acted significantly enough and early enough to get the spread of the virus under control,” said Griffiths. “As the UAE government took significant and early steps to get the virus under control, we are optimistic that there will be opportunities to pair with other governments that have been similarly effective to get air services going between them. With millions across the world in lockdown and eager for a change of scenery or to visit friends and relatives, travel has become one of the most desirable commodities. However, the current inability to safely travel is diminishing that demand.”

Restoring consumer confidence is another area requiring industry attention. Griffiths confirmed that Dubai Airports will continue to ensure a safe and healthy airport environment by enabling social distancing, conducting thermal screening and COVID-19 testing in support of health authorities and undertaking robust deep-cleaning and sanitisation to help alleviate customer concerns about air travel once scheduled services resume.

“In the short term, until we get a medical and technical solution, we will have robust measures in place. And while we will all have to practice social distancing in the near term, the idea of social distancing as a permanent part of society would be so socially and economically destructive it would simply not be sustainable. With the human ingenuity in the medical field and technology now, it’s quite possible a combination of the two will bring us a primary solution to get back to the social norms we’ve enjoyed for centuries.”

“While we're certainly ready to ramp up for the resumption of travel, it's virtually impossible to forecast with any reliability as to how rapidly air services will be re-established on a regularly scheduled basis and how long it will take to get back to previous traffic levels,” added Griffiths. “We're looking at an 18 month to two-year time frame but that is highly dependent upon the development of an effective treatment or vaccine and the establishment of bilateral arrangements between countries. So, while we can’t predict how quickly or when this will happen, I am optimistic that the innate demand when people realise it is once again safe to travel will be huge. There will come a point where the world will open up again and the desire to travel will be even stronger than it has been in the past and Dubai Airports and the entire aviation community will be ready.”