• Dubai has grown from a relatively unknown city with a tiny airport mainly used as a refuelling stop into a globally celebrated destination for tourism, trade, finance and aviation within a matter of decades. DXB’s rise has been nothing short of phenomenal. 
• To put DXB’s growth rate into perspective, consider this: DXB reached the major milestone of having served 1 billion passengers by the end of 2018. The airport took 51 years – from September 30, 1960 to December 31, 2011 – to reach the first 500 million passenger but clocked the remaining 500 million in just 7 years.
• Having risen to the top of the list of the world’s busiest international airports in 2014 with passenger traffic exceeding 70 million, DXB has since extended its lead over the competition to further cement its position. DXB topped 88.2 million passengers in 2017 and is expected to welcome some 90 million customers this year. 
• DXB currently has capacity for 90 million passengers per annum, which is being increased to more than 118 million by 2023 under a process enhancement project. 
• Combined passenger traffic at Dubai’s airports (DXB+DWC) is expected to increase to 120 million by 2025.
  
  

A brief chronological history

• 1959: Work to build ‘Dubai airport’ began on a vast expanse of a wasteland some four kilometres from what was then the edge of the city of Dubai.
      
• 1960: The airport comprising a sand compacted runway and a small terminal building was opened on September 30 and was capable of handling aircraft up to the size of a DC-3.
      
• 1963: Work to build an asphalt runway began. It was opened in 1965 together with numerous other newly built or refurbished facilities.
      
• 1969: Dubai International accommodated nine airlines serving a total of 20 destinations.
  
• 1970: The 70s witnessed many developments across Dubai International, starting with a new three-storey terminal building, a new control tower, additional taxiways, lengthening of the runway, extension of aprons, airfield lighting and landing instrument.
      
• 1980: On 23 December 1980, Dubai International became an ordinary member of the Airports Council International (ACI).
      
• 1983: Dubai Duty Free began operations at Dubai International. From an annual turnover of US$20 million in its inaugural year, DDF has grown to acquire the status of the world’s single largest airport retailer with a turnover of US$1.93 billion in 2017.
      
• 1984: The second runway, equipped with the latest meteorological, airfield lighting and instrument landing systems to give the airport a Category II classification, was opened in April 1984.
      
• 1985: Emirates airline is launched.
      
• 1988: Passenger throughput at the airport increased was 4.3 million and more than doubled in a decade to 9.7 million by 1998.
      
• 1998: Terminal 2 was opened, increasing Dubai International’s capacity by two million passengers per annum.
      
• 2000: The opening of Concourse 1 (now Concourse C), marked the start of a new chapter in Dubai’s aviation history. Built as part of the first phase of the general expansion project at a cost of AED2 billion, the Terminal increased the Airport’s capacity from 10 million to 23 million.
      
• 2002: Dubai International was ranked the second fastest growing airport in the world according to Airports Council International (ACI) traffic statistics. The facility handled around 18 million passengers in 2003 and was firmly established as the aviation hub of the Middle East.
      
• 2007: Department of Civil Aviation is restructured leading to the formation of Dubai Airports –operator of Dubai’s airports – alongside Dubai Civil Aviation Authority – the local aviation regulatory body.
     
• 2008: Dubai Airports opened the much-awaited Dubai International Terminal 3 for the exclusive use of Emirates airline. The flawless opening of the world’s largest single terminal expanded Dubai International’s capacity to 60 million and won the airport accolades from passengers and the aviation industry worldwide.
      
• 2009: Passenger throughput surpasses the 40 million-mark with traffic reaching 40.9 million and Dubai International becomes the world’s fastest growing airport among top 50 major hubs. Work begins on Concourse 3 (now Concourse A), the A380 dedicated facility for Emirates’ super jumbo fleet. Terminal 2 undergoes major refurbishment for the launch of flydubai, Dubai’s own low-cost airline.
      
• 2010: Dubai Airports opens the first phase of Dubai World Central (DWC) for cargo operations on June 27.
      
• 2013: Concourse A, the world’s largest facility purpose built for the A380 opens at DXB.
      
• 2014: DXB welcomes 70.4 million passengers in 2014 to become the world’s number 1 airport for international passenger traffic.
      
• 2016: Concourse D, a $1.2 billion state of the art facility that serves some 70 international airlines operating out of DXB’s Terminal 1.
      
• 2018: DXB welcomes its one billionth international passenger.
      
• 2019: DXB retains title of the world’s busiest airport for international passengers for the fifth consecutive year with 89.1 million passengers.

Dubai Airports owns and manages the operation of both of Dubai’s airports – Dubai International (DXB), the world’s number one airport for international passengers and second for international freight, and Dubai World Central (DWC).

Dubai Airports was established as a commercial entity in April 2007, following organisational restructuring of the erstwhile Dubai Department of Civil Aviation (DCA).

DXB TRAFFIC  

Pax 2019/18

Cargo 2019/18

Note: Dubai International’s Southern Runway was closed from April 16 to May 30 for a major refurbishment.

Dubai International (DXB) Fast Facts

• Dubai International comprises three terminals
  Terminal 1 (includes Concourse D) serves all airlines
  Terminal 2 serves scheduled, charter, and special flights (pilgrimage)
  Terminal 3 (includes Concourses A, B & C) is dedicated for use by Emirates airline
  
• DXB retained its position as world’s number 1 international airport for the fifth consecutive year with annual traffic of 89.1 million passengers in 2018.
  
• DXB became the world’s number 1 airport for international passengers in 2014 with passenger numbers totalling 70.4 million.
  
• DXB has a total of 526 check in counters
  • T1                                                     211
  • Transfers (Concourse D) 31  
  • T2                                                     52
  • T3                                                     232 
• DXB serves 70 airlines flying to more than 220 airports in 214 cities across 94 countries.
• DXB is the world’s number one airport in terms of number of A380 contact stands with a total of 37 Code F aircraft gates. 
• The number of A380 contact stands at DXB will increase to 47 upon completion of a project to more than treble the number of Code F gates at Concourse C. The project, which kicked off in Q3 of 2016, is part of an expansion programme that aims to increase the airport’s capacity to 118 million passengers per year by 2023 mainly through process improvement and deployment of latest technology. 
• Dubai Airports opened the $1.2 billion Concourse D to serve 60 airlines that operate into Dubai International Terminal 1 on February 24, 2016, taking the airport’s annual capacity from 75 million passengers to 90 million passengers.
• Dubai Airports opened Concourse A, the world’s purpose built-facility for Airbus A380 in January 2013, increasing DXB’s annual capacity from 60m to 75m passengers. 
• Total built up area of DXB is 2,122,474sqm [T1+Concourse C (246,474sqm) + T2 (13000 sqm) + T3+Concourse B (1,185,000 sqm) + Concourse A (528,000) + Concourse D (150,000sqm)] 
• Dubai Airports has a 35,000 sqm cargo facility located at Dubai International.
• Dubai International has the capacity to handle 3.1 million tonnes of cargo per year.
• DA Cargo is ranked fourth worldwide in terms of international freight traffic by the ACI.
  

TRAFFIC

• Flight movements in 2018 totalled 408,251, down -0.3% compared to 409,493 recorded in 2017.
• The average number of passengers per flight in 2018 was 226 up 1.3% from 223 in 2017.
  
  

*Figures have been restated due to data validation exercise and/or update in methodology.

Dubai World Central (DWC)

Dubai’s second airport opened its doors to passengers on October 27, 2013 with Wizz Air as the launch airline. Kuwait-based Jazeera Airways launched services from October 31st while Gulf Air commenced flights from December 8, 2013. 

DWC welcomed the launch of flydubai’s operations with the arrival of their first flight on October 25, 2015. The airline will operate services to a number of destinations from DWC as it continues its operations from Dubai International. 

Dubai Airports launched cargo operations at DWC on June 27, 2010 as part of the first phase of the project. The airport has a total of 36 freight operators (scheduled and chartered) signed up and operating at the facility.

NEW PROJECT

Dubai Airports announced earlier in 2015 a project to expand existing passenger terminal at DWC to accommodate 26 million passengers per annum by 2018.

The expanded facility opened in 2018 after the successful completion of a thorough testing and trial programme. The expanded facility opened in time to offer alternate capacity for airlines during the closure of one of Dubai International’s two runway for refurbishment from April 16 to May 30^th, 2019.

The expanded passenger terminal provides a total of 24 boarding gates, a brand new 6,000 bags per hour baggage handling system, 7 baggage reclaim carousels and 104 check-in desks.

DWC Expansion Quick Facts 

• Capacity – 26.5 million (vs current capacity at AUH – 20m, STN – 20m, IST – 30m)
• Baggage carousels -  7 (up from 4)
• Arrivals immigration counters – 40 (up from 16)
• Arrivals smart gates – 5 (up from 4 but space for 20)
• Check-in desks – 90 + 4 OOG (up from 40 + 2 OOG)
• Business class check-in – 10 (new)
• Total check-in – 104 (up from 42)
• Departure boarding gates – 24 (up from 12)
• Baggage system – 80 chutes, 8 transfers, 4000 EBS, 6000 bags per hour (up from 4 make-up carousels, 1 transfer line 0 EBS)
• Hammerhead – new facility, 12 boarding gates, Business class lounge/boarding
• Parking – 2,542 (up from 759)
• Area of PTB – 144,000 sqm
• Remote a/c stands –  98 – largest in the world (up from69)  
• Expanded taxi/limo staging area and pick up/drop off

DWC Passenger Traffic 2019

• Dubai World Central (DWC) welcomed a total of 1.3 million passengers in the first nine months of 2019, up 99.4%, mainly resulting from the launch of temporary operations by new airlines during a 45-day closure of one of DXB’s two runways for rehabilitation.
• A total of 28,078 flights took off or landed at DWC in the first nine months of 2019 (28.7% YoY).

DWC Cargo Traffic 2019

• DWC moved a total of 676,830 tonnes of freight in the first nine months, a year on year decline of -7.2%.
• DWC is served by 16 passenger airlines operating an average of 160 weekly flights to 37 international destinations. It is also home to 20 cargo operators that fly to as many as 43 cities around the world.

2018

• Passenger traffic at DWC totalled 900,202 passengers in 2019, down 0.5% compared to 2017. 
• DWC handled 987,986 tonnes of cargo in 2018 a year on year increase of 1.6% compared to 972,295 tonnes recorded during the same period in 2017.
• There were 29,959 flight movements at DWC in 2018, down 12.4% as compared to 2017.
  
  

2017

• DWC welcomed 904,940 passengers in 2017, up 6.4% compared to 850,633 passengers recorded in 2016. 
• Aircraft movements at DWC totalled 34,198, down 11.6% over the 29,380* movements recorded in 2016. 
• DWC handled 972,295 tonnes of freight in 2017, up 8.3% compared to 897,998 tonnes recorded during 2016.
• DWC is home to 23 scheduled cargo operators that fly to as many as 68 destinations around the world.
• Dubai Airports launched General Aviation operations at DWC on February 28, 2011 with Al Futtaim Services Company as the launch customer. 

The gateway between the East and the West, Dubai is home to one of the fastest growing cargo hubs in the world. Since May 1, 2014 Dubai Airports has moved all pure cargo operators to Dubai World Central, Dubai’s second airport, but continues to handle a considerable volume of cargo that arrives as belly-hold freight.

Cargo Traffic

DXB 2019 (in tonnes)

DWC 2019 (in tonnes)

Fast Facts

• The 35,000m² Dubai Airports’ cargo facility was built at a cost of US$75 million (about Dhs275.5 million) in 1991 with a capacity for handling 150,000 tonnes 

• The 1.2 million tonne capacity Cargo Mega Terminal (CMT) was built at a cost of more than US$ 200 million

• The opening of the Cargo Mega Terminal in 2008 increased the capacity to 2.5 million tonnes. The facility’s total annual capacity is 3.1 million tonnes.

• A facility was added in 2016 which expanded the CMT’s capacity by 75,000 tonnes for Pharma and Perishable operations.

• Dubai Airports is serviced by over 100 airlines flying to more than 240 destinations across six continents.

• Dubai Airports houses dedicated facilities of FedEx (14,000 tonnes capacity) and DHL (75,000 tonnes capacity) on the north side of the airport.

• Other cargo facilities at DXB include Freight Gates (FG2, FG3, FG4, FG5) and the Dubai Flower Centre, where dnata handles cargo and perishables for all airlines. The total capacity of these facilities is 720,000 tonnes.

• The Air Cargo Terminal (ACT) cargo warehouse has a total of 56 truck docks for import, export and perishable cargo, and seven docks dedicated to sea-air traffic. 

• A total of 57 docks in the CMT (24 general, 10 trucks and 11 perishable cargo handling).

• The warehouse facility (Agent’s Building) houses 45 freight forwarders while 163 freight forwarders are located in the office premises (formerly Cargo Village).

• Dubai Airports became the Middle East’s first cargo handling facility to be awarded an ISO 9002 certificate by Lloyd's Register of Quality Assurance in October 1998.

DWC

Emirates Sky Central has a capacity of 1 million tonnes

dnata has a dedicated cargo facility (Freight Gate 8) with a capacity of 250,000 tonnes.

TRAFFIC

Dubai World Central (DWC), Dubai’s second airport and the world’s future hub in the making, is currently served by 11 passenger carriers, operating an average of 146 flights weekly to 31 international destinations and is home to 18 scheduled cargo operators that fly to as many as 45 cities around the world.

A major expansion of the airport was completed last year that increased its capacity from 5 million passengers per annum to 26.5 million. The expansion was perfectly timed as the facility is estimated to witness a 700% hike in flight activity during the closure of Dubai International’s southern runway for refurbishment from April 16 to May 30.

DWC Traffic

H1 2019

• Dubai World Central (DWC) welcomed a total of 1,248,506 passengers in the first half of 2019, up 141.1% year on year, following the launch of operations by new airlines due to the 45-day closure of Dubai International’s southern runway for rehabilitation.
• A total of 22,128 flights took off or landed at DWC during H1 (37.7% YoY).
• DWC moved a total of 450,000 tonnes of freight in H1, a year on year decline of -5.3%.
• DWC is served by 11 passenger airlines operating an average of 500 weekly flights to 31 international destinations. It is also home to 18 cargo operators that fly to as many as 45 cities around the world.

2018 Traffic

• Passenger traffic at DWC totalled 900,202 passengers in 2019, down 0.5% compared to 2017.
  
• DWC handled 987,986 tonnes of cargo in 2018 a year on year increase of 1.6% compared to 972,295 tonnes recorded during the same period in 2017.
  
• There were 29,959 flight movements at DWC in 2018, down 12.4% as compared to 2017.

Expansion of Existing Passenger Terminal

• A project to expand the passenger terminal at DWC to accommodate 26 million passengers per annum by 2018 was started in 2015 and completed late last year.

• The check-in area, baggage and immigration halls, and security screening areas were expanded while the forecourt was enhanced to ensure easier access to parking and drop-off areas.

• The passenger terminal now provides a total of 24 boarding gates, 7 baggage reclaim carousels and 104 check-in desks.

Expansion Quick Facts

• Capacity – 26.5 million
• Baggage carousels - 7 (up from 4)
• Arrivals immigration counters – 40 (up from 16)
• Arrivals smart gates – 5 (up from 4 but space for 20)
• Check-in desks – 90 + 4 OOG (up from 40 + 2 OOG)
• Business class check-in – 10 (new)
• Total check-in – 104 (up from 42)
• Departure boarding gates – 24 (up from 12)
• Baggage system – 80 chutes, 8 transfers, 4,000 EBS, 6,000 bags per hour (up from 4 make-up carousels, 1 transfer line 0 EBS)
• Avg of 13 minutes for each bag through BHS
• Hammerhead – new facility, 12 boarding gates, Business class lounge/boarding
• Parking – 2,542 (up from 759)
• Area of PTB – 144,000 sqm
• Remote a/c stands –  98 – largest in the world (up from 69) 
• Expanded taxi/limo staging area and pick up/drop off

History

DWC opened its doors to passengers on October 27, 2013 with Wizz Air as the launch airline. Kuwait-based Jazeera Airways launched services from October 31, 2013 while Gulf Air commenced flights from December 8, 2013.

DWC welcomed the launch of flydubai’s operations with the arrival of their first flight on October 25, 2015. The airline will operate services to a number of destinations from DWC as it continues its operations from Dubai International.

Dubai Airports launched cargo operations at DWC on June 27, 2010 as part of the first phase of the project.

Traffic 2017

• DWC welcomed 904,940 passengers in 2017, up 6.4% compared to 850,633 passengers recorded in 2016.
• Aircraft movements at DWC totalled 34,198, down 11.6% over the 29,380* movements recorded in 2016.
• DWC handled 972,295 tonnes of freight in 2017, up 8.3% compared to 897,998 tonnes recorded during 2016.
• DWC is served by four passenger carriers operating over 74 flights weekly to 18 international destinations.
• DWC is home to 23 scheduled cargo operators that fly to as many as 68 destinations around the world.

Traffic 2016

• DWC welcomed a total of 850,633 passengers in 2016, up 84.5 per cent compared to 461,063 passengers recorded in 2015.
• Air freight volumes at DWC showed a slight increase during 2016 with 897,998 tonnes, up 0.8 per cent compared to 890,912 tonnes during 2015.
• DWC handled a total of 38,671 aircraft movements in 2016, a contraction of 5.6 per cent compared to 2015 when the airport recorded 40,947 movements.

Traffic 2015/14

• DWC handled 888,714 tonnes of freight in 2015, up 7.7 per cent from 824,933 tonnes recorded during 2014.
• DWC welcomed 463,236 passengers during 2015, a contraction of -45.2 per cent compared to 845,046 recorded during the corresponding period in 2014.
• The slump is due to the surge in volumes created by the temporary relocation of 300 weekly flights while the runway refurbishment programme was conducted at Dubai International in 2014.
• Aircraft movements in 2015 totalled 42,055 compared to 47,655 movements during the same period last year, a decrease of 11.8 per cent.

TRAFFIC 2014/2013

• DWC handled 758,371 tonnes of freight in 2014, a sharp increase of 262.5 per cent from 209,209 tonnes recorded during 2013. The spike is fuelled mainly by the completion of the shift of all pure cargo flight, including Emirates SkyCargo, from DXB to DWC in May 2014.
  
• Annual passenger traffic in 2014 totalled 845,046 because of temporary flights operated by some passenger airlines during the runway upgrade project at DXB between May 1 and July 2014.

• The increased activity in passenger and freight operations at DWC propelled the number of annual aircraft movements by 91.6 per cent to 47,655 compared to 24,871 during 2013. The airport recorded 11,687 aircraft movements during the fourth quarter, up 47 per cent compared to 7,948 during the corresponding period in 2013.
  
• DWC handled 219,092 tonnes of air freight during 2012 – its second full calendar year of operations, an increase of 144 per cent over 89,729 tonnes recorded in 2011.

GA/FUTURE

Dubai Airports launched general aviation operations at DWC on April 28, 2011 with the first flight from launch customer Al Futtaim Services Company. The launch of operations followed the General Civil Aviation Authority’s regulatory approval for the facility on February 24, 2011.

DWC forms the heart of a 140sq km multiphase development of six clustered zones. The development is the region’s first integrated, multi-modal transportation platform connecting air, sea, and land.

Dedicated for use by Emirates Airline, Terminal 3 increased Dubai International’s total capacity by 43 million passengers per year to 60 million when it opened along with an associated airside facility known as Concourse B in 2008. The Terminal 3 complex also includes Concourse A – a purpose-built facility for A380, which opened in January 2013 (Refer to Concourse A fact sheet) increasing the airport’s capacity to 75 million passengers per annum. Concourse C became part of the Terminal 3 complex in 2016 when Dubai Airports opened Concourse D as the new home for 60 International airlines.

Project Costs US$4.5 billion [including T3+C2]

Passenger Handling Capacity 43 million

A380 Gates 5 at the new airside facility and 20 at A380-dedicated facility (put this in airside facility to be consistent)

TERMINAL 3

Access to Terminal: Economy Class passengers access the Terminal from the main kerbside. First and Business Class passengers have dedicated kerbside at the entrance of the Terminal’s F&J Check-in area.

DEPARTURES: LOCATED AT LEVEL - 3

Total built-up area 515,000 m2 [equivalent to 94 football fields]

Floors 6

Check-in counters 126 counters at Y class

32 counters at F & J

Oversized baggage check-in 6 at Y class and 4 in F&J check-in

Self Service kiosks with baggage 18 at Y class

12 at F & J

Self Service kiosks without baggage 18 at Y class

12 at F & J

Skywards Silver members 7 counters

Lounge for Unaccompanied Minors [5-11 and young passengers between 12-15 on request]3 lounges - Two lounges in the terminal at Departures and Arrivals, and one in the concourse at Departures.

Amenities: TV, video games, light refreshments, drawing and reading material, staff.

Special Handling Services Lounges 3 Lounges – two in the terminal at Departures and Arrivals, and one in the concourse at Departures.

Marhaba Lounge From here passengers are escorted to the Marhaba Lounge in the Concourse

A ticket sale counters 2 counters – one in First and Business and one in Economy Class Check-in Hall.

Cashier Desks [excess baggage] 6 in Economy class and 2 in F&J check in

Immigration counters - Departures 38 counters and 12 e-gates – Economy class passengers

10 counters and 4 e-gates – First & Business class

Immigration counters – Arrivals 52 counters and 12 e-gates

Retail areas 4800 m2. 3 Dubai Duty Free public shops including a pharmacy.

Food Court Area 2000 m2; There are 10 outlets including: Costa, Burger King, Rupee Room, Delizie, Mashawi Lebanese Grill, Japengo, Coffee Bean & Second Cup

Baby Strollers Available in both Economy and First & Business Class check-in lounge

T3 AIRSIDE FACILITY (Concourse B): LOCATED AT LEVEL 3

Access: Economy class passengers access the airside facility (concourse) via 4 Sky Trains and escalators.

First and Business class passengers access the airside facility using dedicated elevators; alternatively, they could use the Skytrains via Economy class. Transferring / connecting passengers will access Level 2 from one of the three transfer areas.

Boarding: Departing passengers will be system boarded at Level 2 before proceeding to holding lounges on Level 1, where they will board the aircraft.

Total built up area 670,000 m2 [equivalent to 120 football fields]

Length x height 924m long x 90.8 m wide (at mid point) x 39.5 m high; narrowing to 56m at both ends

Floors 10 (4xbasement + GF + 5 floor)

Gates 26 (including 5 A380 gates)

Passenger Loading Bridges 59

Remote stands 14 (for B777 and A340)

Boarding Lounges for remote stands 5

Transfer Areas 3

Transfer desks 62 (9 at GF + 53 at U1)

First Class Lounge Located: East side of concourse on Level 4

Approx. 6344 m2

Capacity: 800 passengers

Business Class Lounge Located: West side of airside facility on Level 4

Approx. 6953 m2

Capacity: 1200 passengers

Marhaba Lounge Located: East side of concourse on Level 4

Capacity for 140. Hot meals, hot and cold beverages; business centre; exclusive lifts; family seating area; hand baggage storage area.

Customer Services Lounge For misconnections

Amenities Bathrooms

Showers

Retail Areas Approx. 10,700 m2

Dubai Duty Free shops – sports and leisure, food and toys, pharmacy, tobacco, electronics and music, mobiles and cameras, fashion, sunglasses, watches, gold and jewellery, perfumes and cosmetics, luggage, books and magazines

Food Courts Two; this includes two restaurants operated by Dubai International; these are also used for EK transfer passengers on long layovers.

14 restaurants including Burger King, Starbucks, Paul’s Coffee Shop, Cosi, Wine Shop, Segafredo, Good to Go, Pulp Juice Bar, Costa, McDonald's, Haagen Dazs

Hotels Level 5 - 4-star hotel + fitness club and health spa

Level 6 – split of 4 and 5-star rooms and suites

5 Star hotel: 38 rooms + 8 suites

4 Star hotel: 193 rooms + 14 suites

Airport Medical Centres 2

ARRIVALS – AIRSIDE FACILITY LEVEL 1 AND TERMINAL LEVEL 4

Arriving passengers terminating journey in Dubai continue to the Arrivals Hall in Level – 4. They access the terminal through 4 Skytrains and elevators.

Immigration 52 counters and 12 e-gates

Baggage Services Lounges Two in Baggage Claim Hall (F & J, Y Class)

One in the Arrivals Hall

Baggage carousels 14 carousels + 4 for oversized luggage

Porter service available For all classes at Dhs. 20 per trolley

Lounges Unaccompanied Minors

Special Handling

Chauffeur Service 350 m2

Customer Services [Baggage]

Dubai Stopover [STPC] Lounge

Others Information Counter

Visa Collection

Medical Clinic

Hotel Reservation, Car Rental and Tour operators

Taxi and Bus Collection

Retail 2 Arrivals Duty Free shops and an arrivals public shop

BAGGAGE HANDLING SYSTEM – The largest system and also the deepest [T3 is underground]

Capacity 8,000 bags per hour at check-in

Baggage reclaim carousels 14 in Arrivals hall and 4 for oversized bags

Screening injection points 21

Make-up carousels 49

Conveyor belts 90km; handling 15,000 items of baggage per hour

Conveyor belt speed 27kmh

Early baggage storage 4,500 positions

GETTING AROUND

Sky Trains (47 Pax each) Total 8 – 4 each at Arrivals and Departures

Elevators 157

Escalators 97

Moving Walkways 82

Dumbwaiters/Truck Lifts 27

CIVIL AND STRUCTURAL WORKS

Piles 8,700

Excavation 10 million m3 of earth [fills 4,000 Olympic-size swimming pools]

Diaphragm walls 57,600 m2

Structural concrete 2.4 million m3 [fills 950 Olympic-size swimming pools]

Reinforcement 450,000 tonnes

Structural steel 33,000 tonnes [weight of 850 A380s]

CAR PARK

Total parking spaces 1,889

Car rental spaces 163

Emirates bus spaces 44

Check-in hall for baggage Area 4500 m2

18 check-in counters

information desk

cashier counter

Mosque Area 950 m2

Number of floors Three

Total area 177,500 m2 [equivalent to 33 football fields]

Porterage Services Available for departing Economy Class passengers at Dhs 20 per trolley. First and Business Class passengers have dedicated drop off area at the entrance of the terminal and have complimentary concierge services.

Note: The Metro, which was opened in September 2009, provides passengers another option to access Dubai International Emirates Terminal 3.

Emirates Airline is the sole operator in Terminal 3

NAME IATA ICAO TERMINAL

EMIRATES EK UAE 3

Interestin g Facts

The mega-project required the excavation of over 10 million cubic metres of earth, enough to fill 4,000 Olympic-size swimming pools.

Some 2.4 million cubic metres of concrete, enough to fill 950 Olympic-size swimming pools, was used in the construction of the project.

As much as 450,000 tonnes of steel was used for reinforcement and another 33,000 tonnes of steel was required for the structure; that’s approximately the weight of 850 Airbus A380s.

Concourse A, which is part of Terminal 3 at Dubai International, opened on January 2^nd 2013 with the departure of EK003 to Heathrow London. In its first year of operations the facility handled 22.9 million pieces of luggage and 50,000 flights serving 14.6 million passengers.

Designed for the exclusive use of Emirates airline, Concourse A has increased the airport’s total capacity from 60 million passengers to 75 million passengers per annum. The facility is also serves Qantas following the Australian carrier’s tie-up with Emirates.

Quick Facts on Concourse A

Construction Budget                                        AED 12 billion (Approx. US$ 3.269 billion)

Opened                                                        January 2^nd, 2013

Area                                                              528,000 m²

No. Gates (Code E) & related lounges                 2

No. Gates (A380) & related lounges                    20

No. of remote stands                                                13

No. of remote lounges                                     6

No. of airline counters                                                50

No. Hotel Rooms                                            5 Star Hotel = 32 rooms (out of which there are 7 suites); 4 Star Hotel = 170 rooms (out of which there are 30 suites)

Retail Area                                                     Approx. 11,000 m²

Area - First Class Lounges                                 Approx.12,438 m²

Area - Business Class Lounges                           Approx.16,553 m²

No. of Cafes/Restaurants                                  14 (3 Bars)

Building Length x Width x Height                        645m X 90.8m X 42 m

No. of Floors                                                 11 floors

Annual Capacity                                              19 million passengers

• Concourse A provides a welcome boost to capacity and service.
• The world’s only purpose built facility for the Airbus A380 (in operation), Concourse A also features the world’s first multi-level boarding for first and business class passengers directly from the respective lounges.
• It is 90m wide and 645m long, and has a total built-up area of 528,000m² .
• The facility features 20 aircraft contact gates, all capable of accommodating the A380, in addition to 13 remote stands.
• It is a fully airside structure and is connected to the two major public levels of Concourse B and Terminal 3 (T3) via an airport train, in addition to the vehicular and baggage handling system utility tunnels.
• Concourse A is partially underground comprising the airport train stations (both arriving and departing), and like Concourse B, the lower and upper levels are connected by means of very large elevators that act as the main feature in a central atrium.
• While the arrival and departure levels are similar to Concourse B, the first and business class levels are further split up and are located one above the other, below the hotel level, which also includes a health club and a business centre.
• Dubai International Hotel has both four- and five star operations at Concourse A.
• The construction of the facility required 159,572,880 man-hours and as much as 930,000 m3 of concrete.
• CA is similar to Concourse B in terms of appearance, but with a smaller footprint. Technically the Concourse A project is an extension and continued development of Concourses C and B.

Click here to download fact sheet. 

Terminal 1 serves more than 60 international carriers that operate into DXB. Connected to the Concourse D through an airport train, Terminal 1 offers capacity to accommodate more than 20 million passengers annually.

Terminal 1 is undergoing a major phased refurbishment programme to upgrade and modernise the terminal and provide a more welcoming environment for passengers. Works included improvements to the drop-off and pick-up points in front of the terminal, refurbishment of landside arrivals – including new food & beverage and retail outlets – and the modernisation of the existing check-in and departure hall. The immigration area has also undergone major improvements while a new airside arrivals route from the new train station has been reconfigured.

Fast Facts

Total built-up area 101,184m²

Number of floors 3

Length x Width 502m x 125m

Apron floor area 49,572 m²

Departure floor area 33,966 m²

Upper floor area 17,645 m²

DEPARTURES

Check-in counters 42 counters each for rows 1 to 4, and 21 counters in row 5

Oversized baggage check-in 4

Self Service kiosks without baggage 2

Lounge for Unaccompanied Minors [5-11 and young passengers between 12-15 on request] 1

Special Handling Services Lounges 1

Marhaba Lounge 1

Ticket sales counters 2 (Emirates & Dnata)

Cashier Desks [excess baggage] 1 in area B; two each in C and D and one in Area E

Immigration counters - departures 28 + 8 e-gates

Immigration counters – Arrivals 44 + 10 e-gates

Retail areas 4

Food Court 1

Wi-Fi Provided by Boingo (Free for the first hour)

ARRIVALS

Immigration 44

E-gates 10

Baggage Services Lounges 1

Baggage carousels 10

Porter service available Yes

Lounges 5

Arrival kiosks 43

BAGGAGEHANDLING SYSTEM

Baggage reclaim carousels 10

Screening injection points 12

Make-up carousels 8

Conveyor belts Concourse C (12); Dep (10)

Conveyor belt speed 3m per second

Early baggage storage No

GETTING AROUND

Elevators 48

Escalators 55

Moving Walkways 30

CAR PARK A

Upper level 350 No. (Including 17 for special needs persons)

Upper level kerbside 63 + 4 bus parking

Lower level 172 (including 17 for special needs persons)

Lower level bus parking 30 Nos.

Lower level limousine parking 46 Nos.

Lower level Taxi parking 8 Nos.

CAR PARK B

Total Capacity 1,100

Staff car parking 174

Mosque 6 in T1 and 4 in C1 (Sk. Rashid Terminal - SRT)

Number of floors 1

Porterage Services 1

CAR PARK C

Total capacity 188

CAR PARK F

Total capacity 720

The key and final element of Dubai Airports’ Strategic Plan 2020 and the newest facility that is now home to 60 international airlines operating into DXB – Concourse D opened on February 24, 2016 with the arrival of British Airways flight BA105.

Concourse D has increased Dubai International’s annual capacity to 90 million passengers, and serve Terminal 1 to which it is connected through an elevated rail system with a transit time of 2 minutes. A major refurbishment programme at T1 is nearing completion to ensure customers enjoy a uniform airport experience.

The 60 carriers operate 350 daily flights to 90 destinations to over 90 destinations around the world.

Concourse D Fast Facts

• Capacity of 18 million passengers
• Footprint of 65,000m²
• 32 gates, including four code F gates (21 contact gates, 11 remote)
• Linked to Terminal 1 via an elevated rail system consisting of 5 carriages and capacity of 300 passengers
• Nine lounges spread over 6,926m², including five airline lounges, a new Al Majlis lounge, two Dubai International Hotel lounges and a Marhaba VIP lounge.
• 450m² of solar panels, producing an estimated 1% of facility’s energy annual requirement
• Seating for more than 8,000 passengers
• Introduces open gate concept to allowing passengers more flexibility to shop, dine or relax before boarding
• A spacious and comfortable reception area for meeters and greeters and an air-conditioned taxi waiting area for passengers in the refurbished Terminal 1
• The refurbished Terminal 1 will have 207 check-in desks and 4 over-sized baggage check-in desks spread across 6 check-in zones for different airlines
• Terminal 1 will feature 15 per cent more check in counters, self-check in kiosks and in-line security screening of baggage at check-ins, as well as 30 per cent additional counters for immigration (arrivals) to ensure passenger comfort.
• A wide range of F&B offerings including world renowned brands such as The Kitchen by Wolfgang Puck, Pret A Manger, Camden Food Company as well as Butlers Chocolate Café.
• The line-up of restaurants and cafes includes Yo! Sushi, CNN Traveller Café, Shawarmanji and Taqado Mexican Kitchen, Masale The Taste of India, and established traveller favourites such as Giraffe, Starbucks, KFC, Krispy Kreme, McDonald’s, Brioche Doree, The Noodle House, Cavier House & Prunier and Costa Coffee.

Inaugurated on May 1^st 1998 to alleviate congestion at Terminal 1, Terminal 2 caters to scheduled, charter and special interest flights during special occasions.

At present some 50 airlines operate out of this terminal. The capacity of arriving and departing passengers is 1200 peak hours respectively. Expansions and refurbishment during 2007 increased the annual capacity of the terminal to 5 million passengers (from 3 million). Terminal 2 is currently undergoing another major expansion which once complete will double its capacity.

Transfer of transit passengers between Terminal 1, 2 and 3 takes 15-25 minutes.

Terminal 2 is home to Dubai’s budget airline flydubai, which launched operations on June 1, 2009.

LOCATION

North of Terminal 1 with access from Al-Twar road and Rashidiya.

Access to Terminal: All Class passengers access the Terminal from the main kerbside.

New Public hall (Departure + Arrivals) 2500 sqm

Project Costs                                                                     US$ 400 Million

DEPARTURES

Total built-up area                                                           10,000 sqm

Floors                                                                                    One

Check-in counters                                                           35 counters at Y class

1 counter for J Class

1 counter at Staff & Crew

Oversized baggage check-in                                        2

Special Handling Services Lounges                            1 Lounge –Departure boarding gate area

Marhaba Lounge                                                              Located in departure

Ticket sales counter                                                        1 counter – Owned by Dnata

Cashier Desk(s) [excess baggage]                             1 in check in area

Immigration counters (Departures)                         10 counters and 4 e-gates – Economy class passengers

Immigration counters (Arrivals)                                 16 counters and 4 e-gates

Retail areas                                                                         32 m2. 1 Dubai Duty Free public shop, Orient Exchange

Food Court                                                                         Area 210 m2; there is one outlet: Starbucks

T2 AIRSIDE FACILITY

Airside is Located behind T2 Building with remote parking bays.

BOARDING

Departing passengers will be system boarded after proceeding to holding lounges, where they will board the aircraft.

Total built up area                                                            2,500 m²

Length x height                                                                 102m long x 5.5 m wide

Floors                                                                                    One (Ground Floor)

Gates                                                                                    6 gates

Remote stands                                                                 43

Boarding Lounges for remote stands                      1 common lounge for all gates

Transfer Areas                                                                  1

Transfer desks                                                                  8 counters

Business Class Lounge                                                   Located: in the departure, next to Dubai Duty Free

Approx. 280 m²

Capacity: 140 passengers

Marhaba Lounge                                                              Located: in the departure boarding lounge

Capacity of 50 Pax. Hot meals, hot and cold beverages; hand baggage storage area (11 m²).

Retail Areas                                                                        Approx. 1,400 m²

Dubai Duty Free shop floor which include: sports and leisure, food and toys, tobacco, electronics and music, mobiles and cameras, fashion, exchange money sunglasses, watches, gold and jewellery, perfumes and cosmetics, luggage, books and magazines

Food Courts                                                                       One 400 sqm food court; includes two restaurants operated by MacDonald’s and Hatem - also used for Dnata/Airlines transfer passengers on long layovers, delayed and cancelled flights.

Others food outlets: Three restaurants including Costa Café, Tropicana and Baskin Robins 

Airport Medical Centres                                                                1 Located in the departure boarding lounge

ARRIVALS – AIRSIDE FACILITY LEVEL 1 AND TERMINAL LEVEL 4

Arriving passengers terminating journey in Dubai continue to the Arrivals Hall.

Immigration                                                                       16 counters and 4 e-gates

Retina Scan Units                                                             32

Baggage Services Lounges                                           One Baggage Claim Hall

Baggage carousels                                                           3 carousels

Porter service available                                                 For all classes at Dhs. 20 per trolley

Lounges                                                                               Customer Services [Baggage] Operated by Dnata

Others  Information Counter, and Visa Collection, both operated by Terminal Management (Dubai Airports); Hotel reservation; Currency exchange; Car rentals; Tour operators; Taxi and bus

Retail                                                                                     1 Arrivals Duty Free shop

Food Court                                                                         New Airport Restaurant

BAGGAGE

BHS capacity                                                                       8,000 bags per hour at check-in

Baggage reclaim carousels                                           3 in Arrivals hall

BHS make-up carousels                                                 3

BHS conveyor belts                                                         250m; handling

BHS conveyor belt speed                                             30 to 85 m/mints

Left Luggage storage                                                      Around 200 bags

CAR PARK

Total Parking spaces                                                       1073

Car rental spaces                                                              23

Check-in hall for baggage                                             Area 2260 m²

36 check-in counters

Information desk

Cashier’s counter

Mosque Area                                                                    415 m²

Football Ground                                                               4000 m²

Number of floors                                                             One

Total area                                                                            52,000 m²

Porterage Services                                                          Available for departing Economy Class passengers at Dhs 20 per trolley

Click here to download fact sheet. 

Concourse C was opened in 2000 and served all airlines operating out of Terminal 1 until February 2016. Following the opening of Concourse D in February 2016, Concourse C now serves Terminal 3 which is exclusively used by Dubai’s flagship carrier Emirates (and partners Qantas).

Approximately 800 metres long, Concourse C is connected to Terminal 3 through Concourse B to which is joined at the southern end. Concourse C is undergoing a major upgrade which is expected to be completed by the end of 2018.

DXB is the world’s number one airport in terms of number of A380 contact stands with a total of 37 Code F gates. The number of A380 contact stands at DXB is set to increase to 47 by 2018 with the start of a project to more than treble the number of Code F gates at Concourse C (from 3 to 13). The project is part of the DXB Plus expansion programme that aims to increase the airport’s capacity to 118 million passengers per year by 2023 without building any additional major infrastructure.

Fast Facts

Total built-up area 145290.1 m²

Number of floors 6 (including basement)

Length x Width 780.8m x 66.8m

Apron floor area 46785.4 m²

Apron Bus lounge floor area 4

Departure floor area 47447.61 m²

Departure Bus lounge floor area 8100.17 m²

Departure Mezz. Floor area 225.76 m²

Arrival floor area 15467.14 m²

Hotel-1 floor area 11735.69 m²

Hotel-2 floor area 4499.33 m²

Basement & Tunnel floor area 22374.82 m²

PLB floor area 2500.26 m²

Gates 27 (including 2 A380 capable gates)

Passenger Loading Bridges 27

Remote stands 21

Transfer Areas 5

Transfer desks 6 (4 in the arrival levels A, B, C & D), 1 in SRT apron level E and 1 in TB-1 apron level F

Counters in transfer desks 7 in area A, 16 in B, 16 in C, 10 in D, 6 in E and 3 in F

First Class Lounge 1 (Dubai Airports)

Business Class Lounge 1 (Dubai Airports)

Private lounges 6

Economy lounges 43

Marhaba Lounge 1

Customer Services Lounges 3

Food Courts 1

Hotel 1

Airport Medical Centres 1 (Medical Centre); 1 (First Aid)

2017

5 Stars Rating (for DXB’s Terminal 3 and Al Majlis)
Global Star Rating Programme for Service Centres

Favourite Airport for Layover
Conde Nast Middle East

Aviation & Transport Company of the Year
Gulf Business Awards 2017

BCI Middle East Awards
• Recovery of the Year
• Industry Personality of the Year 
(Majed Al Joker, SVP,
Assurance & Control Authorities, 
Dubai Airports) 
• Continuity & Resilience Professional of the Year
(Marwan Ibrahim, 
Director, Corporate Resilience)

Asia Pacific Airport of the Year, 2016

Centre for Aviation (CAPA) Global Airport Leaders’ Forum

Dubai Government Excellence Programme Awards 2017

1. Best Service Center Director/Manager

Moosa Miran, Head of Terminal 2, DXB

2. Best Field Employee

Reem Al Saffar, Manager Airside Projects

3. Unknown Solider (Posthumously)

Jassem Issa Al Hassan, Firefighter

Best Airport in the Middle East

Business Traveller ME Awards

International Award Association

1. Government CSR Initiative

2. CSR Team of the Year

World Congress for HRD

1. Managing Wellness at Work

2. CSR Leader of the Year

2016

Best Airport for Layovers
(International & Region)

Conde Nast Traveller Readers’
Choice Awards

Airport Development of the Year
(Concourse D)

Aviation Business Awards

Oracle Excellence Award for
Cloud Innovation

Oracle’s OpenWorld

Best Employer Brand on LinkedIn
(Public Sector)
LinkedIn Talent Awards

Business Leader of the Year
(CEO Paul Griffiths)
Gulf Business Awards

Business Leader of the Year – Aviation
(CEO Paul Griffiths)

Gulf Business Awards

Best Airport in the Middle East

Asian Freight, Logistics &
Supply Chain Awards (AFLAS)

Best Airport in the Middle East

Business Traveller ME Awards 2016

Best YouTube Campaign
‘Surprise Guest at DXB’

The Moodies 2015

Level 2 of ACI’s

Carbon Accreditation Programme
for DXB & DWC

2015

Best Employee Learning

Service Olympian Awards

Best Airport

Ultimate Luxury Travel Related Awards

Favourite Airport for Layovers

Conde Nast Traveller Readers’

Choice Awards Middle East

Airport of the Year

Aviation Business Awards

Initiative of the Year (Dubai Airports & Le Clos)

Frontier Awards 2015

Best Airport (Middle East)

Asian Freight, Logistics &

Supply Chain Awards (AFLAS)

Best Internal Branding - Gold Award

Transform Awards MENA

Overall Winner for Middle East & Africa

Routes Marketing Awards - MEA

Winner over 20 million passengers category

Routes Marketing Awards - MEA

Middle East’s Leading Airport

World Travel Awards

Best Airport in the Middle East

Business Traveller Middle East Awards

Best Cargo Airport (under 1 million tonnes - DWC)

Air Cargo News

Most Supportive Approach to Travel-Retail

DFNI Awards

Airport of the Year

Air Transport News Awards

2014

Airport of the Year, Middle East & Subcontinent

Payload Asia Awards

Editor’s Choice Award for Tourism Excellence

Conde Nast Middle East Awards

The World’s Tallest Chocolate Structure (Burj Khalifa)

Guinness Book of World Records

Airport of the Year

Aviation Business Awards

Best Airport in Middle East

Sleeping in Airports Awards

Best Airport in Middle East, Europe and Africa

Frequent Business Traveller Awards

Middle East’s Best Airport

World Travel Awards

Best Airport Middle East

Business Traveller Awards

Airport of the Year

Air Transport News Awards

2013

Airport of the Year

Aviation Business Awards

Best Airport Food & Beverage Offer of the Year

FAB Awards

Employer of the Year

Middle East HR Excellence Awards

Aviation CEO of the Year

Gulf Business Industry Awards

Largest Indoor Illuminated Advertising Signage

Guinness Book of World Record

Best Employee Engagement (Public Sector)

HR Professional of the Year

Annual GCC HR Excellence Awards

Best Airport Middle East

World Travel Awards

Best Airport in the Middle East

Asian Freight & Supply Chain Awards

Air Cargo Hub of the Year

Supply Chain & Air Transport Awards

Best Airport (Cargo – Middle East)

Air Cargo Excellence Awards

(Air Cargo World Magazine)

Best Airport Middle East

Business Traveller Awards

Silver Award (Corporate Category)

Annual AdAwards

Air Transport World

2012

Airport of the Year

Aviation Business Awards 2012

ITP Business, UAE

Best use of Social Media Platform by an International Airport

Social Media in Travel & Tourism Award (Smittys)

Travel + Leisure publications, USA

Best Airport, Middle East

Business Traveller

Employer of the Year

4^th Annual GCC HR Excellence Award

Best Airport (Cargo – Middle East)

Air Cargo Excellence Awards

(Air Cargo World Magazine)

Best Airport in the Middle East

Most Improved Airport in the Middle East

Airport Service Quality Awards (ACI)

2011

Airport of the Year

Aviation Business Awards

Employer of the Year

CEO of the Year

3rd Annual GCC HR Excellence Awards

Air Cargo Hub of the Year

Supply Chain and Transport Awards

Middle East’s Leading Airport

World Traveller Awards (ME)

Best Airport Middle East

Business Traveller (ME)

Best Airport (ME)

Asian Freight and Supply Chain Awards

Best Airport (ME)

Skytrax World Airport Awards

Best Airport (ME)

Most Improved Airport

ACI’s ASQ Awards

2010

Best Customer Service

Best in Dubai 2010 (Ahlan!)

Air Cargo Hub of the Year

Supply Chain and Transport Awards (SCATA)

Middle East’s Leading Airport

World Traveller Awards (ME)

Best Airport Middle East

Business Traveller (ME)

Best Airport – Middle East

Asian Freight and Supply Chain Awards

Best Special Needs Transport Facilities

Dubai Award for Sustainable Transport

(Roads and Transport Authority)

Best Worldwide Airport

Business Traveller Awards

2009

World’s Leading Airport

World Travel Awards (London)

Middle East’s Leading Airport

World Travel Awards (Dubai)

Best Airport Middle East

Business Traveller Awards

Cargo Hub of the Year (3^rd consecutive)

Supply Chain and Transport Award (SCATA)

Best Airport (Cargo) (4^th consecutive)

Middle East Logistics Award

Middle East’s Best Airport (15^th consecutive)

Asian Freight and Supply Chain (AFSC)

2008

The Single Largest Development in Aviation History in the Region

Newsweek (Arabic)

Selling Long Haul Awards

Best Long Haul Airport

Business Traveller Awards (Germany)

  Best Airport Middle East

Best Airport for Duty Free Shopping

  Naseba MENA Awards, Doha

Fastest Growing Airport, Middle East

  Dubai Government Excellence Programme

Best Team Award (Dubai Airports Team for Dubai Routes)

www.Zvezda.Travel.ru Awards, Moscow

Best Foreign Airport

  Construction World, Gulf Awards 2008

  UAE’s Top Developers Award

  Business Traveller ME 2008

Best Airport in the Middle East
Best Airport in ME for Duty Free Shopping

Supply Chain and Transport Awards 2008 (SCATA)

Air Cargo Hub of the Year

World Travel Awards 2008

Middle East’s Leading Airport

Aviation Business Awards 2008

Airport of the Year

2007

  World Travel Awards

World’s Leading Airport & Middle East’s Leading Airport

Business Traveller Germany

Best Airport Middle East

Aviation Business Awards (ABA) 

Best Airport of the Year

2006

  Super Brands Award

Outstanding Brand Name

Conde Nast Traveller Award

Best Airport Worldwide

2005

  Business Traveller Germany
Best Airport Middle East

Selling Long Haul, UK

Best airport Worldwide

Buying Business Travel, UK

Gold Award, Worldwide Airport

World Travel Awards

World’s Leading Airport & Middle East’s Leading Airport

ACI AETRA Award
Best Airport Middle East & Africa

2004

OAG (Official Airline Guide)
Best in the World

IATA Global Airport Monitor
Best Airport Worldwide, Best in the Region; Best in Size

Business Traveller Middle East
Best Airport Middle East

Business Traveller Germany
Best Airport Middle East

Conde Nast Traveller Readers
World’s Favourite Airport

Routes Forum
Airport Marketing Award

IATA Global Airport Monitor

Best Airport for Overall Passenger Satisfaction

Conde Nast Traveller Readers

Best design/layout in the world; best Duty Free facility

2003

Business Traveller Germany
Best Airport Middle East

Government Excellence Awards
Special Recognition for Customer Satisfaction

Business Traveller Middle East
Best Airport Middle East

IATA Global Airport Monitor
Best Airport for Overall Passenger Satisfaction

Routes Airport Marketing Awards – Edinburgh
Highly Commended

Conde Nast Traveller Awards
Best International Airport Worldwide

2002

Conde Nast Traveller Awards
Best International Airport Worldwide, Runners Up

Routes Airport marketing Awards - Athens
Best Airport marketing Campaign

Air BP Award
Operational Excellence

IATA Global Airport Monitor
Best Airport for Overall Passenger Satisfaction

Dubai Awards for Government Excellence
Distinguished Government Department

Business Traveller Middle East
Best Airport Middle East

Airport World and Insight Media
Airport Service Excellence Awards

2001

Routes Airport Marketing Awards - Dublin
Best Airport Marketing Campaign

Conde Nast Traveller Award
Best International Airport Worldwide

Air Transport World Award
Outstanding Advertisement

Government Excellence Award
Government Recognition for Customer Satisfaction

World Travel Awards
Best Airport Middle East

2000

Routes - Amsterdam
Highly Commended Best International Airport

Seventh World Travel Awards
Best Airport in the Middle East

It Datamatix Middle East Award
Best Technical Airport in the Middle East

Travel Intelligence Middle East Award
Best Airport Middle East

1999

Air Bp Operational Excellence Award
Best Ramp Safety Initiative

1998

Business Travel World UK
Best International Airport

Flight International Aerospace Industry
Finalists Infrastructure Category

Routes - London
Best Corporate Communications

1997

Executive Travel UK
Silver Award for Best International Airport

Frontier Marketing Awards
Airport Operator of the Year - Highly Commended

Business Traveller Reader's Poll
Best Duty Free Worldwide - 2^nd

1996

Business Travel World UK

Best International Airport

1985

Frontier Marketing Awards

Airport Duty Free Operator of the year
Best Marketing Campaign - Operator - Highly Commended

Dubai Airports opened the new Al Majlis VIP Service at a brand-new facility at Terminal 3, Dubai International in October 2012.

Al Majlis’ new, more central location makes connecting either to a commercial or private flight far more convenient and is able to better accommodate big groups with three large lounges in addition to six smaller, more intimate lounges spaces.

Al Majlis is one of the two service centres at Dubai International to receive 5-star rating by the Global Star Rating Program for Service Centre in 2017.

Service

• Arrival/Departure/Transit at a VIP facility separate from the public Terminals
• All travel formalities including check in, immigration, and baggage are handled by a personal assistant (female personal assistants for families)
• Coordinated airport and hotel transfers to suit individual requirements
• Limousine pick-up and drop between aircraft and the VIP facility
• Special limousine door-step delivery of baggage upon request
• Special parking privileges at the airport, including airside parking
• Personal assistant for Duty Free shopping
  
  

Facilities

• Three large lounges for groups
• Six smaller lounges for individuals and families
• Wi-Fi connectivity
• Dedicated Dubai Duty Free
• Separate prayer rooms for ladies and men
• Variety of light snacks and beverages
• Currency Exchange
• Facilities that cater to passengers with special needs

Customer statistics

• Regular customers of Al Majlis include VIPs, celebrities, corporate groups, individuals as well as families

* The facility was originally opened at Dubai International in 1998 and relocated in July 2008 to a dedicated building, which will be used to accommodate additional aircraft parking.

TERMINAL 1

Offering a total of 88 rooms, the hotel is situated on the upper two levels of the concourse, above Dubai Duty Free. 

ROOM CATEGORIES
•  1 Royal Suite
•  1 Presidential Suite
•  4 Junior Suites
•  20 Superior Deluxe Doubles
•  15 Standard Twins
•  45 Standard Doubles
•   2 Special Needs

Connect Business Centre – complimentary usage for hotel guests; charges for secretarial services and conference room hire

• Two conference rooms with audio/visual facilities
• 4 private work stations
• G-Force Health club – complimentary for hotel guests charges per hour for non-guests
• Gym
• Swimming pool
• Jacuzzi
• Sauna
• Massage
• Showers

TERMINAL 3
Located on Levels 5 and 6, above the Dubai Duty Free, the hotel has 253 rooms. (Dubai International Hotel also has four- and five-star operations opening shortly at the newly opened Concourse A at Terminal 3.)

ROOM CATEGORIES

Executive

• 3 Royal Suites
• 3 Junior Suites
• 27 Single/Double
• 11 Twins

Deluxe 

• 16 Junior Suites
• 54 Twins
• 139 Single/Double 

FACILITIES

• Gymnasium
• Swimming pool
• Health Spa

TARIFF*
Deluxe single – Dhs155 per hour, Dhs470 4 to 6 hours, Dhs565 7 to 12 hours
Executive double/twin – Dhs275 per hour, Dhs700 4 to 6 hours, Dhs825 7 to 12 hours

Note: Hotel guests are advised to carry personal items for use during their stay in their hand luggage as hold luggage can only be accessed after clearing Customs and Immigration. 

(*Subject to change without prior notice; customers are advised to check with Dubai International Hotel)

Click here to download fact sheet.