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Wi-Fi

Wi-Fi

Thanks to a major upgrade, you can now enjoy unlimited, free, high-speed Wi-Fi, across all areas of DXB and DWC. To get connected, just follow these three simple steps: 1. Select "DXB Free WiFi" or "DWC Free WiFi" from the network list 2. Open your web browser 3. Click "Get online now"

Car rental

If you’re looking for a set of wheels when you arrive at your destination, then you’ll be pleased to know we have handpicked a selection of the best car rental companies for quality, reliability and value. Book ahead to get exclusive deals at even lower prices!
Car rental
VAT refunds

VAT refunds

If you’re a tourist aged 18 or above, you can claim back Value Added Tax (VAT) on goods purchased in Dubai. You’ll need a receipt with a ‘Tax Free Tag’, which is generated while shopping with your passport or GCC ID. Before check-in, you should validate your purchase at one of the Planet Payment kiosks in the Departures areas across DXB’s three terminals. You’ll receive 85% of the total VAT amount paid, minus an admin fee of AED4.80 per tax free form. Visit www.planetpayment.ae for more details or to track your refund.

Currency exchange

Just as you’d expect from a major airport connecting all corners of the globe, DXB has several exchange bureaus in all terminals, so you can get the right currency for your destination. What’s more, you can even reserve today’s rate and collect as you come through the airport!
Find out more
Currency exchange
Smoking lounges

Smoking lounges

Sorry, but smoking in public areas is not allowed. The good news is there are comfortable, well-ventilated smoking lounges in all our terminals. To find them, just follow the signs. Locations include: Terminal 1: Gate D12, Upper level. Terminal 2: Near the departure area. Terminal 3: Gates A2, A23, B7, B27, C9, C23.

Baby care rooms

Travelling with your baby? Our dedicated baby care rooms will help you attend to them in privacy. Head to our Information Zones, or just ask our ‘Guest Experience Ambassadors’ staff to find one closest to you.
Baby care rooms
Business centre

Business centre

For those with some serious work to do, a business centre can be found in the Dubai International Hotel. It’s complete with meeting rooms, secretarial service, photocopying, Internet, lamination and binding, faxing, and conference facilities.

Prayer rooms

We provide Muslim prayer rooms and ablution rooms throughout the airport, and in our car park areas. Please follow the signs.
Prayer rooms
Baggage storage

Baggage storage

We’d be happy to look after your bags. Terminals 1 and 3 both offer this service, and it’s open 24/7. Sorry, but it’s not available at Terminal 2. Please look on our maps to find this service. Terminal 1-Cost: AED40 for 12 hours or less for standard size luggage; AED50 for 12 hours or less for non-standard size luggage. Terminal 3 – Cost AED35 for 12 hours or less for standard size luggage; AED45 for 12 hours or less for non-standard size luggage. (Standard size - maximum dimensions of 21 x 24 x 11 inches/ Large size - larger than 21 x 24 x 11 inches).

Special assistance

We pride ourselves on making our airports and services accessible to passengers with restricted mobility and special needs. All you need to do is to inform your airline in advance.
Special assistance
Showers

Showers

Feeling groggy? Refresh yourself with complimentary shower facilities located in Terminal 3 between gates B13 and B19. Be Relax customers can make use of shower facilities at the spa near Gate A1, Terminal 3. And sleep ’n fly customers can make use of shower facilities at the Sleep Lounges at Concourse B (Terminal 3) and Concourse D (Terminal 1).

Home check-in services

You can now check-in from the comfort of your own home or hotel, allowing you more time to enjoy the facilities at DXB.  Passengers flying from Terminal 1 or 2 can check-in with DUBZ powered by dnata, while those travelling from Terminal 3 can take advantage of the home check-in service from Emirates.

Home check-in services
Emergency & medical

Emergency & medical

If you’re taken ill while at our airport, please don’t worry. We have excellent medical facilities and response teams on hand 24/7. Our ‘Guest Experience Ambassadors’ can direct you to the nearest Medical Centre. If you’re just in need of regular medicine, we have pharmacies, which are open 24/7. For emergencies, call: +971 (0)4 504 5000

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