Payment must be made 24 hours prior to arrival/departure, otherwise your request will be automatically cancelled. Payment can be made in person at the Al Majlis counter (cash or credit card), or online booking and payment by credit card, and booking and payment by our newly installed kiosk at Al Majlis.
Online reservation is the most preferred and convenient method to make a reservation for all Al Majlis customers. The Al Majlis website is accessible by visiting the Dubai Airports website. The booking takes only a few minutes and can be made with a membership number.
All booking requirements for services beyond 24 hours of the actual arrival or departure time requested through the Al Majlis online portal will receive an email acknowledgement. Reservation requests for services within 24 hours presently do not provide sufficient time to formalise all the requirements for the service and therefore may be rejected. Requests for service within 24 hours cannot be completed using the online portal.
All reservations made online will receive and auto-acknowledgement within 20 minutes of submission followed by a reservation status update email within one hour. The reservation status update will advise the customer of the confirmation of the booking or, in the case of non-availability, the customer will be sent a regret auto-email and an SMS message.
Email is another popular mode of reservation for Al Majlis services. An email sent to email@example.com will be reviewed and acknowledged within 20 minutes of receipt and a further confirmation email will be sent out within three hours of receipt of the email request.
Kiosk and Walk-in
A kiosk is located in the reception area for easy access and assistance booking related. It has a flexible feature of accepting different modes of payment, including cash and credit card.
Walk-in clients can now book easily through the kiosk or face-to-face with a dedicated reservation agent around the clock.
Opening an account
Membership accounts must be set up by all customers. To facilitate this, customers are required to fill a simple online registration to receive a membership number.
For corporate or company clients, these accounts are necessary to maintain credit facilities and ease volume transactions. Corporate clients who wish to start a membership are also requested to submit the following documents:
Copy of the company trade license.
A bank guarantee letter (to the specified amount).
The authorisation letter from the company specifying the key contact.
Once the required documents have been submitted, the customer will be advised within three working days.
Credit Card Payments
All major credits are accepted as payment for the services. Payments will only be confirmed for bookings made for services beyond 24 hours.
It is the responsibility of the customer to supply the correct credit billing address and/or cardholder information. The confirmation of service is dependent on the accuracy of the details provided and may be delayed in the case of errors in the credit card details.