Frequently Asked Questions

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    Arriving at Dubai Airports

    Do I need a visa for Dubai?

    All visitors need a visa, unless you are from one of these countries:

    Please note: visa rules are subject to change. Please always confirm with your airline and/or the Dubai Department of Naturalisation and Residency.

    How can I apply for a tourist visa to visit Dubai?

    Check the cost and procedure for applying for a UAE visa with the Dubai Department of Naturalisation and Residency website or call 800 5111 local, international +971 4 313 9999 for details.

    If a visa is required, you must apply before your arrival in the UAE.

    For queries regarding visas at the airport, you may visit the immigration and visa office in Terminal 3 arrivals near Entrance 1. The centre is open 24 hours a day.

    How long does the visa last?

    A typical short-term tourist visa lasts 30 days from when you enter the UAE. A long-term visa lasts 90 days.

    The cost of applying for a visa can vary depending on the type and duration.

    For queries regarding visas at the airport, you may visit the immigration and visa office in Terminal 3 arrivals near Entrance 1. The centre is open 24 hours a day.

    What are the Items you cannot bring into the UAE?

    • All narcotic drugs.
    • Gambling tools, machines.
    • Ivory and rhinoceros horn.
    • Trammel (fishing net with three layers). 
    • Forged or duplicate currency. 
    • Any printed material that contradicts Islamic teachings and/or decency, or that deliberately implies immorality or turmoil.
    • Cooked and homemade foods.
    • Radios, self-defense equipment, sharp-edged knives and swords.
    • Pets and skins of endangered animals subject to CITES convention.
    • Weapons, ammunition and military equipment.
    • Fireworks and explosives.
    • Trees, plants and soil.

    Requirements are subject to change. Please consult Dubai Customs for additional details on entry requirements.

    Are there fast-track facilities at Dubai Airports?

    Our Smart Gates are your quickest way through immigration at Terminal 3 arrivals. Simply place your passport’s photo page on the scanner, step into the gate, complete the eye scan and step through the gate. It takes a matter of seconds

    First time users will have to register with an immigration officer after completing the eye scan.

    If you don’t have a machine-readable passport, or are travelling with children under seven, please use our standard passport counters.

    For another fast track option, try our e-Gates. You can register at the airport.


    Departing from Dubai Airports

    Where is the airport?

    • DXB
      • Terminal 1
      • Garhoud
    • Terminal 2
      • Al Quds Street
    • Terminal 3
      • Emirates Terminal 3 is located on Airport Road in Garhoud
    • DWC
      • Jebel Ali

    How do I get there?

    • By Taxi

      Either oorder ahead (+971 (0) 4 208 0808), or flag down a taxi on the road.

      You can spot Dubai Transport Corporation cabs by their cream colour. Those with a pink trim have female drivers.

    • By Metro

      Trains run roughly every 10 minutes from Terminals 1 and 3. Services start 5.50am (5.30am on Thursday), and stop at midnight (1am on Thursday/Friday). Please note there is no service on Friday until 1 p.m.

      Al Maktoum International at Dubai World Central is not linked to the metro. However, there are regular buses that link the airport to the Ibn Batutta metro station.

      You’re allowed up to two pieces of luggage (with one being hand luggage). For more information visit the RTA website

    • By bus

      • Between Dubai International and the city

        Buses arrive and leave from stands opposite Terminal 1, 2 and 3. For up-to-date routes and times, and to plan your journey, please visit the Roads and Transport Authority(RTA ).

        Please note: you need to buy a Nol card in advance; you can’t pay cash to the driver.

      • Al Maktoum International (DWC)

        The airport is linked to the city and Dubai International by buses operated by the Roads and Transport Authority (RTA).

        Bus no. F55 travels between DWC and the Ibn Battuta Metro Station every hour during the metro operational hours while Bus no F55A travels between the airport and the Satwa Bus Station when the metro is not in operation.

    What are my parking options and rates at the Dubai’s airports?

    You’re more than welcome to bring a car. We have plenty of spaces, short and long-term, at all three terminals at DXB and at DWC. There are clear signs to both as you approach the airport. Find out more about parking rates and where to park.


    General information about Dubai’s airports

    How you can access Wi-Fi internet at both Dubai International (DXB) and Al Maktoum International at Dubai World Central (DWC)?

    Passengers are able to receive one hour of free Wi-Fi access, allowing them quick and easy access to their email, social networks and favourite entertainment content. Simply select the “DXB Free Wifi” or "DWC Free Wifi" networks to connect.

    We also offer premium Wi-Fi soptions for travellers engaging in data intensive activities such as streaming video or uploading large files. Users opting for additional time can do so at a rate of AED 19.95 per hour for mobile devices, or AED 29.95 per day for laptops.

    Alternatively, users can subscribe to our WiFi partner, Boingo's worldwide programme which allows access to more than 1,000,000 hotspots around the world for AED 49.95 per month.

    What restaurants and shops are there at the airport?

    Dubai is a shopper’s and diner’s paradise. And are our airports. From local delicacies to luxury brands, travel essentials to tempting indulgences, we offer something for everyone. Find out more by clicking here

    What medical facilities are available and where can I find them?

    If you’re unfortunately taken ill while at our airports, please don’t worry. We have world-class medical facilities and response teams on hand 24/7 to assist you.

    What should I do?

    • Ask any of our May I Help you team for assistance.
    • Call us:
      • Terminals 1 and 2: +971 (0)4 216 1999
      • Terminal 3: +971 (0)4 504 5007
      • Al Maktoum International – Dubai World Central: +971 (0)4 504 5000
    • Make your way to our Airport Medical Centres:
      • Terminal 1 Clinic is located below Gate C13 or Fox 7
      • Terminal 3 Clinic is located between Fox 22 – 23 at level 0 (Ground Floor)

    What is the call centre number for Dubai International?

    You can call DXB at any time by dialing +971 4 224 5555

    What are the meet & greet options at the airport?

    Hospitality is at the heart of Arabic culture. Our airport honours this, with a range of special services to make your visit as smooth and special as possible. A variety of services are available here.

    What should I do if I’ve lost something inside the airport?

    If you luggage is lost on route, you will need to check with your airline. However, in the unlikely event of your baggage going missing within our airport, we’ll work with you to resolve the situation. To find out more click here to find out more.


    Corporate FAQs

    How can I apply for a job at the airport?

    Where else in the world can you help reshape the future of aviation? At Dubai Airports you can become part of a team that will not only manage the busiest airports in the world, but the best. If you’re interested in being part of this opportunity, why not find out more?

    Can I advertise at DXB and DWC Airport?

    Our airports are the perfect location for any local or global campaign. To know more about sites and rates, please contact our advertising partner, JCDecaux :

    JCDecaux MEA

    Tel : +971 (0) 4 439 8419

    Fax : +971 (0) 4 368 8116

    Email :

    Website :

    How can I become an airline customer?

    We offer a one-stop service to new airline customers to explore market opportunities at both of our airports as well as facilitating start-up operations.

    Our team will continually monitor the airports’ traffic, updating you with the latest infrastructure and facility developments at the airport, thereby supporting the growth and the performance of your services at DXB or DWC. To find out more, click here to find out more.

    Khalil Lamrabet
    Head of Aviation Business Development
    T: +971 4 216 2264

    Alia Al Sumaiti
    Business Development Manager
    (GCC, Middle East, Iran)
    T: +971 4 216 1173

    Saakshi Singh
    Business Development Manager
    (Asia Pacific, China, India and subcontinent and Cargo)
    T: +971 4 216 2919

    Nathalie Jongma
    Business Development Manager
    (Americas, Europe, Africa, Russia, CIS and general aviation)
    T: +971 4 216 1110

    How can I become a Cargo customer?

    Together, our two airports, Dubai International (DXB) and Al Maktoum International (DWC), make a compelling business case for any cargo airline, freight agent or associated business.

    Our two airports have a combined capacity of over 3.5million tonnes, and facilities that are fully supported 24 hours a day. To find out more about the facilities click here.

    Contact us :

    Jamal Zaal
    VP Terminal & Cargo Operations - DXB
    +971 (0) 4 5045400

    Abdullah bin Khediya
    Head of Cargo Services
    + 971 (0) 4 2163111

    Jude Fernandes
    Head of Cargo Operations
    +971 (0) 4 2163003

    Youssef Beydoun
    Head of Cargo Planning & Compliance
    +971 (0) 4 2163222

    How can I feature my retail / F&B business at Dubai Airports?

    Our airports operate on a 24-hour basis, and provide operators and brands access to more than 1.2 million potential consumers a week – a unique global audience expected to grow to more than 2 million by the end of the decade.

    To find out more:
    Email :
    Tel : +971 (0) 4 216 6915.