We make travelling easy for you


Services

Business centre

For those with some serious work to do, a business centre can be found in the Dubai International Hotel. It’s complete with meeting rooms, secretarial service, photocopying, Internet, lamination and binding, faxing, and conference facilities.           

Children’s play area

If you’re travelling with children, head to our family facility ‘Kids Zone’ to discover a whole range of fun activities. The area includes an interactive games zone and a climbing frame, which is great for getting kids to burn off excess energy before flying. It’s located between Gate B7 and B8. 

Baby care rooms

Travelling with your baby? Our dedicated baby care rooms will help you attend to them in privacy. Head to our Information Zones, or just ask our ‘May I Help You’ staff to find one closest to you.

Baggage storage

At Terminal 1 and 3, we’re happy to look after your bags while you explore. The cost is either AED20 or AED25 for every 12 hours, depending on the size of your bag. Just check on our interactive maps to find this service.

Prayer rooms

We provide Muslim prayer rooms and ablution rooms throughout the airport, and in our car park areas. Please follow the signs. 

Smoking lounges

Sorry, but smoking in public areas is not allowed. The good news is there are comfortable, well-ventilated smoking lounges in all our terminals. To find them, just follow the signs.

Locations include:

Terminal 1: Gate D12, Upper level.

Terminal 2: Near the departure area.

Terminal 3: Gates A2, A23, B7, B27, C9, C23.

Banks, money exchange & post office

With facilities throughout our airport, it’s easy to get cash, change currencies and send mail – as well as other transactions such as transferring money and paying bills. We have branches of local and international banks, plus a number of dedicated currency exchanges (open 24/7). Please remember that exchange rates may vary from bank to bank.

Wi-Fi

We offer one hour of complimentary Wi-Fi access – just select the “DXB Free Wifi” or "DWC Free Wifi" networks to connect.

There’s also a premium Wi-Fi service option, which is great for streaming videos or uploading large files. To connect, select “Boingo Hotspot”.

If you need additional time, you can continue your connection at a rate of AED 19.95 per hour for mobile devices, or AED 29.95 per day for laptops. Alternatively you can subscribe to Boingo's worldwide programme, allowing access to more than 1,000,000 hotspots around the world for AED 49.95 per month.

Showers

Dubai International

Use our complementary shower facilities located on the departures level of both Terminal 1 (between gates C18 and C22) and Terminal 3 (between gates B13 and B19 and between gates A1 and A24).

A Gates B Gates C Gates
6 1 1
6 2 1
Al Maktoum International

Complementary showers are available to passengers between gates 1 and 6 and on the mezzanine level near the marhaba lounge.

Special assistance

We pride ourselves on making our airports and services accessible to passengers with restricted mobility and special needs. All you need to do is to inform your airline in advance.

Emergency & medical

If you’re taken ill while at our airport, please don’t worry. We have excellent medical facilities and response teams on hand 24/7. Our ‘May I Help Staff’ can direct you to the nearest Medical Centre. If you’re just in need of regular medicine, we have pharmacies, which are open 24/7.

For emergencies, call: +971 (0)4 504 5000