Flight status
All flight information in one place
Understanding guest needs
Every guest has different needs. At DXB, support is available across the journey, with priority pathways through check-in, security, and boarding.
Hidden Disabilities
PoD-friendly routes, the Sunflower Lanyard, and calming spaces like the Assisted Travel Lounge in Terminal 2 make airport journey more predictable and welcoming.
Physical
Wheelchair assistance from kerbside to gate, accessible parking, and barrier-free facilities ensure dignity and ease of movement. Guests also receive priority at check-in, security, and boarding.
Hearing
With more than 520 hearing loop touchpoints, communication is clear across check-in, boarding, immigration, and help desks.
Visual
Guidance, tactile and verbal wayfinding, and priority services make journeys safe and comfortable for guests with visual impairments. Our team also provides luggage and boarding assistance.
Cognitive
Tailored support is available for guests with intellectual or developmental needs, including travel planning and the DPNA booking code for a smoother airport experience.
Seamless access
Dedicated security lanes and private screening area. Ensue checks are faster, smoother and more respectful.
Accessible transport and parking
Accessibility starts with us
Accessibility at Dubai Airports goes beyond infrastructure — it starts with people, training, and a culture of inclusion.
Guest Experience Ambassadors
Specially trained employees wearing sunflower pins, ready to provide support with respect and empathy.
Priority check-in routes
Clearly marked with the sunflower symbol aim to reduce waiting through check-in, security, and boarding
Hearing Loops
520+ installed across check-in, gates, immigration, and help desks.
Assisted Lounge
A dedicated space in Terminal 2 designed for calm and comfort.
Wheelchairs services
Available free of charge across the terminals.
Travel Planner
Guided visual journeys to help guests and families familiarise themselves with the airport before travel.
Travel Rehearsals
An airport familiarisation programme designed to help People of Determination (POD) and their families navigate DXB's facilities and services, especially for those with hidden disabilities like autism.
DPNA code
This code is used in airline bookings to inform travel service providers that the guest requires assistance during their journey.