Lounges in Dubai Airport | Lounges

Facilities

• Customised Al Majlis catering menu, (breakfast, lunch and dinner) and beverages.
• Dedicated BMW series 7 cars latest model transportation between the Al Majlis terminal and departure gates/ arriving flights.
• Dedicated Dubai Duty Free outlet.
• Convenient VIP parking and drop-off at the curbside for quick access.
• Prayer rooms for men and women
• Arrival/Departure at a VIP facility separate from the public terminals
• All travel formalities including check in, immigration, and baggage are handled by a personal assistant
• Personal assistant for Duty Free shopping

Location

The Al Majlis present operation and reservation is from the annex at Terminal 3 next to Exit 4 at departure level. The facility presently has a dedicated immigration and police screening areas only for VIP who use the Al Majlis facility.

Timings

Al Majlis reservation service is available 24/7 and customers may request or cancel services or make amendments through email (almajlis.reservations@dubaiairports.ae). The reservation team consists of two reservation attendants and is responsible for promptly receiving and replying to all Al Majlis reservation related queries.

Although service requests may be made 24/7, a minimum of 24 hours lead time is required for all service requests. This is due the dedicated service and the pre-arrangements required. This would mean that service requests made for flight departures or arrivals within 24 hours will be refused.

Contact Details

Al Majlis Lounge service requests can be made through the following:

• Telephone: +971 4 504 5196 / +971 4 504 5189 - Duty officer in charge: +971 50 624 3449
• Website: www.dubaiairports.ae
• Email: almajlis.reservations@dubaiairports.ae

Rates

• AED 2500 per adult passenger.
• AED 500 per child age between 3 and 12 year old.
• Infant below 3 year old is free of charge.
• A 5% VAT on the total amount of the reservation.
• AED 20 government fees on each.

Terms And Conditions

• All reservations of the Al Majlis services should be made at least 24 hours prior to your scheduled flight, time.
• Ensure you provide the correct spelling of all passenger names. This helps you and
  your guests to recognize names on the boards that our staff display at the gates.
  In case guests fail to identify their names, and therefore are not met at the gate,
  they will still be charged in full.
• Cancellations, or a change in the number of passengers in a group, must be
  made 24 hours prior to your travel time otherwise full charges are applicable.
• Amendments to flight schedules are subject to reconfirmation and Al Majlis services availability.
• On-hold reservations (those cancelled 24 hours prior to a flight) will be valid for
  three months from the date of the original booking. No refunds are made and a
  booking cannot be partially used.
• For groups of three passengers or more, Al Majlis will provide a VIP coach for
  transfers to/from your gate.
• Due to security reasons, the Al Majlis service is not available to guests travelling
  to the United States of America.
• Original visas must be submitted in person to Al Majlis VIP Lounge counters three
  hours prior to flight arrival time.
• If you are paying for the Al Majlis services by bank transfer, the bank transfer need
  to be completed prior to arrival at the airport. Bank transfers can take four to five
  workings days to be cleared and confirmed by Dubai Airports.
• Animals and pets are not allowed.
• Smoking in the lounge is illegal unless there is a smoking room available.
• Children under age 3, accompanied by adults are free of charge.
• Dubai Airports Corporation is not responsible for any damages resulting from the use of the Al Majlis service including but not limited to theft, personal injury or lost items unless it was caused by its employees.
• By registering for the Al Majlis service you agree that you have read, understood, and accepted these terms and conditions.
• Complaints should be emailed to almajlis.reservations@dubaiairports.ae no later than
  one week from the booking date of the Al Majlis service.

FAQS

• Does making a booking with Al Majlis guarantee that the service will be provided?
  All service requests will be responded to within one hour and are subject to availability on the day.
• Why is there a need for the passenger to pre-register for the Al Majlis service?
  All Al Majlis customers are required to make a one-time registration. This is to screen the profile of the passengers and ensure the privacy of the customers that use the Al Majlis service. At the time of registration a few basic are collected and reviewed by the membership team and responded to within 24 hours. This information will be saved to make the customers future booking faster and easier.
• Does booking Al Majlis service entitle the passenger to airline benefits such as upgrades and excess baggage allowances?
  All airline preferences or special requests must be communicated directly and agreed directly between the airline and customer.
• Why is there a need to submit credit card details when booking?
  You will be asked for credit card details when you book but no money will be debited from your account until the booking is confirmed. Credit Accounts are available on request and there is a process and a series of checks which must be completed in order to qualify for this.
• Can passengers that report late for a flight, and refused by the airline, request for a refund?
  It is the customer’s responsibility to report on time for a flight and as such will not be entitled for any refund. For exceptional situations that require a review, the duty officer may ask the customer to refer to Almajlis.reserv@dubaiairports.ae . These referrals must be followed by an incident report.
• Can no-show passenger request for a refund?
  No refunds are applicable for no-show passengers and will be charged the full amount.
• Can passengers that advise cancellation, prior to 24 hours of the flight, opt to hold the payment with us?
  Yes we have the option of holding the booking for a maximum of three months. Customers that cancelled bookings prior to 24 hours are entitled to a complete refund if there is no wish to book within three months of cancellation.

Locations